We know you will love your purchase from Affine Fibers but in case you need to exchange or return your item, please see the terms below. 

Affine Fibers accepts returns within 14 days of delivery.  All returned items must be new, unwashed, unsoiled, unaltered, and unworn, with tags attached. Upon receipt of returns in new condition we will process a refund within 2 business days, back to the original form of payment.

We will issue a refund or credit upon receipt of your return. Original shipping and handling charges are not refundable. Within Calgary city limits it may be possible to arrange free drop-off/pick-up on purchases, returns, and exchanges, Contact us at affinefibers@shaw.ca.

Shipping within Canada over $100 is free from Affine to you on your initial purchase. Customers are responsible for shipping costs on returns, but we will pay shipping back to you on an exchange.

Manufacturing Flaws

We guarantee the quality of our garments, and will provide replacements for pieces with manufacturing flaws or defects within 30 days of purchase. Please email us at affinefibers@shaw.ca with photos of the flaw. 

This guarantee does not apply to wear from washing and reasonable use. However, if you feel like the quality of the product is an issue, please reach out to us as we stand by the quality and durability of our garments.

Affine Fibers garments are sewn by hand and some are printed and/or dyed by hand so variations can occur. This is expected and part of the charm with hand-made things.

Contact us at affinefibers@shaw.ca for questions related to refunds and returns.

We recommend shipping returns with a tracking service as items lost in transit are the responsibility of the buyer. Refunds are processed through to original form of payment. Contact us at affinefibers@shaw.ca for questions related to refunds and returns.

Exceptions / non-returnable items

Certain types of items cannot be returned, such as special orders or personalized items. 

Unfortunately, we cannot accept returns on gift cards.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at affinefibers@shaw.ca.

Shipping Policy

Within Canada:

We pay for shipping within Canada for orders over CAD $100. Orders under CAD $100 are a flat rate of CAD $17.00.

U.S.A.:

We pay for shipping to the USA for orders over CAD $200. Orders under CAD $200 are a flat rate of CAD $30.00. Any duties charged will be the responsibility of the purchaser.

Overseas:

We pay for shipping overseas for orders over CAD $300. Orders under CAD $300 are a flat rate of CAD $50.00. Any duties charged will be the responsibility of the purchaser.